Patient Care Coordinator Supervisor

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients.  This population is typically underserved and very challenged with access to overall health care.   To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care.  WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care.  WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

The Supervisor of Care Team Coordinators is a professional charged with coaching, mentoring, training, motivating, and performance managing their assigned team of Care Team Coordinators on a daily basis. Additionally, will be responsible on how to use along with their team; the daily operating systems/tools, familiar and adhere to company policies and procedures, address questions/complaints (team and members), and drive change management. Also assist in hiring new employees while monitoring their team's success on an ongoing basis. Supervisors will also need to assist with guiding their team as it relates to quality assurance, keeping tallies of scheduled visits and pulling call lists.

SKILLS & COMPETENCIES

• Promote, lead by example, and ensure your team exemplifies the WellBe mission, vision, and culture.
• Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
• Put in place new ideas and best business practices and drive these initiatives forward
• Directly handle, respond, resolve, and escalate, as necessary, all complaints to the appropriate parties in a timely manner.
• Review, respond and help resolve complex issues and questions related to the position and team
• Educate and train team members regarding proper system utilization, day-to-day operations, program information, and compliance to company, state, and federal requirements.
• Identify, analyze and advise management on work-flow issues, performance trends and provide recommended solutions, take action
• Daily review and interpretation of production related systems, performance and reports applicable to the Supervisory level with corresponding recommended actions to take based on related information
• Develop, implement and maintain materials and programs ensuring production and quality standards are met
• Great communication skills and strong Team Player
• Effectively work and communicate within and cross departmentally
• Ability to perform the task of an Care Transition Coordinators as needed
• Ride Alongs with Field Based Care Transition Coordinators
• Other tasks needed to accomplish team’s objectives/goals

QUALIFICATIONS

Educational Requirements:

• HS Diploma or equivalent
• Preferred 2-year degree or equivalent college credit

Required Skills and Abilities:

• 3+ years of Supervisory/Leadership Skills
• Familiarity with using EMR’s (AaNeel Preferred) Ring Central system (Preferred)
• Preferred experience in health care field
• Competency in Google Workspace, MS Office software suite
• Preferred experience with HIPPA compliance rules

PERFORMANCE INDICATORS

• Ensure team is hitting all key metrics such as: total calls made, scheduled appointments, Hedis Measures

Travel requirements:

• Travel may be required up to 25% locally or nationally

Sponsorship Statement

WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

 Pay Transparency Statement

Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.

Safety-Sensitive Statement 
This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards, the use of marijuana—including medical or recreational use—is prohibited. WellBe Senior Medical will comply with applicable state laws regarding medical marijuana and reasonable accommodations, where such laws do not conflict with safety requirements or federal regulations.

Drug Screening Requirement 
As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company’s Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right  to test for substances that may impair an employee’s ability to safely and effectively perform their job duties.

Background Check Statement

Employment is contingent upon successful completion of a background check, as permitted by law.  As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations. 

Equal Employment Opportunity (EEO) Statement

WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Americans with Disabilities Act

WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at HRPeopleLine@wellbe.com

At-Will Employment Statement

Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Work Conditions:  

• Standard office work conditions of sitting at desk and using electronic devices for long periods of time
• Office temperatures may vary

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change or rescind the work assignments of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.