End User Support

The End User Support Technician provides technical support and assistance to end users experiencing issues with software, hardware, and other computer systems by diagnosing problems and resolving them through troubleshooting, diagnostic testing, and remote access.

SKILLS & COMPETENCIES

• Proven experience as a Help Desk or Deskside Support Technician, with a strong emphasis on desktop engineering and endpoint support
• Strong troubleshooting skills across hardware, software, and network-related issues, with the ability to work independently
• Working knowledge of networking fundamentals, including Wi-Fi, fiber-based internet connectivity, and basic packet capture analysis
• Tech-savvy with hands-on experience supporting office productivity tools and remote support solutions
• Good understanding of computer systems, mobile devices, printers, and other technological products
• Excellent written and verbal communication skills, including the ability to create clear technical documentation and high-level architectural diagrams when required
• Troubleshooting skills for SaaS platforms (EHR, telehealth, scheduling tools, CRM, etc.)
• Recent experience in a highly regulated environment, healthcare is preferred
• Customer-focused mindset with the ability to remain calm and professional while working 1:1 with end users
• Willingness to travel to locations across the United States as needed to support new office setups and equipment deployments

Technical Experience

• Administrative with Microsoft M365 (Teams, SharePoint, OneDrive, etc.)
• Administrative experience in supporting UCaaS systems such as Microsoft Teams and Ring Central
• Microsoft Windows 11 including management, upgrades, and deployments
• Microsoft Cloud Platforms: Intune MDM, Azure Cloud, Entra ID, and Azure Virtual Desktops
• Familiarity with endpoint management and monitoring tools (e.g., Tanium); experience with similar tools is a plus
• Basic understanding of computer networking equipment such as firewalls, switches, and routers.
• Support experience with iOS/iPadOS, Windows 10/11, and mobile clinical devices used by field-based staff.

Required Qualifications
BSc/BA in IT, Computer Science or relevant field or equivalent work experience.

Physical and Mental Requirements
Ability to lift up to 50lbs. Moving, lifting, or transferring equipment may involve lifting of up to 50lbs as well as assisting with weights of more than 100lbs.

Ability to stand for extended periods.

Fine motor skills

Visual acuity

Work Environment
Hybrid
Travel may be required up to 75% locally or nationally.

Sponsorship Statement
WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Pay Transparency Statement
Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.

Drug Screening Requirement:
As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company’s Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employee’s ability to safely and effectively perform their job duties.

Background Check Statement
Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.

Equal Employment Opportunity (EEO) Statement
WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Americans with Disabilities Act
WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at HRPeopleLine@wellbe.com

At-Will Employment Statement
Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.

Disclaimer
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.