Market Patient Care Ops Leader

Responsible for the operations of the PCO staffing in the market.  This role will ensure that the PCO is operating effectively within the market.    This role will have direct supervisory over the PCO supervisors and staff within the market to ensure smooth operation and support for the field APPs.   This role will also support local operations through medical/office supply management/ordering, coordination for training needs (meal coordination), and coordinating efforts with the VP of Market Operations and Market CMD.

Essential Duties & Responsibilities

• Leadership & Team Management; Directly supervise PCO Supervisors and staff to ensure optimal performance, engagement, and alignment with organizational priorities; Establish clear goals, expectations, and accountability standards for the market’s PCO team; Provide ongoing coaching, mentoring, and performance feedback to foster professional growth and operational consistency; Support workforce planning, hiring, onboarding, and retention efforts for all PCO roles within the market.
• Operational Oversight & Process Execution; Ensure all PCO team members perform their core responsibilities efficiently, including scheduling future visits, closing HEDIS and care gaps, completing patient follow-ups, managing APP administrative tasks, and sending referrals; Oversee daily operational workflows to ensure timely, accurate, and high-quality support for providers and patients; Monitor workload distribution and staffing needs to maintainbalance and service level expectations; Ensure all market operations are conducted in alignment with established PCO processes and tools developed by the PCO Center of Excellence.
• Performance Management & KPI Achievement; Track, analyze, and manage key operational performance metrics to ensure market goals and KPIs are consistently met or exceeded; Partner with the VP of Market Operations and Market CND to identify trends, gaps, and improvement opportunities; Lead regular performance reviews with supervisors and team members to reinforce accountability and continuous improvement; Implement local

 improvement initiatives to address workflow inefficiencies or operational barriers.  

• Cross-Functional Collaboration; Collaborate closely with Market Operations, Clinical Leadership, and PCO Center of Excellence teams to ensure operational alignment and field readiness; Serve as the primary liaison between market operations and corporate support functions for PCO-related matters; Participate in regular leadership meetings to share updates, escalate challenges, and align on enterprise priorities.
• Operational Support & Logistics; Manage local operational logistics including medical and office supply inventory, ordering, and distribution; Coordinate administrative support for onboarding and training activities, such as arranging meals and materials for new employee orientation; Ensure market offices and clinical locations are equipped and functioning effectively to support day-to-day operations; Oversee documentation accuracy, compliance, and adherence to operational policies and procedures.
• Staff Training & Development; Coordinate training needs for market PCO staff, including onboarding, system updates, and process changes; Partner with the PCO Center of Excellence and Learning & Development teams to ensure consistent delivery and adoption of training programs; Support supervisors in developing individualized learning and development  plans for team members.
  
  

Continuous Improvement & Standardization; Champion operational excellence by promoting the use of standardized tools, templates, and workflows developed by the PCO Center of Excellence; Identify market-specific  improvement opportunities and communicate best practices across teams; Lead local implementation of process improvements and ensure sustainability through consistent monitoring and feedback.

Required Qualifications

Education: BA preferred OR 7 years of experience in related leadership role (physican practice manager, etc) OR 5 years of WellBe experience in a related leadership role.

Experience: 7 years of experience in related leadership role (physican practice manager, etc)

OR 5 years of WellBe experience in a related leadership role.

Skills: Proficient with office software including Microsoft suite, Electronic Health Record, Scheduling Software, business intelligence software, and other tools as needed.   

Physical and Mental Requirements 

- Ability to lift up to 20 lbs. 

- Ability to stand/sit for extended periods. 

- Visual acuity and fine motor skills. 

- Ability to travel to locations as needed.

Travel:  up to 50% required - mostly local (especially in markets with multiple office locations)

Work Environment: Hybrid

Pay Range:  

$111,760-$167,640

Bonus: 15%

Sponsorship Statement

WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

 Pay Transparency Statement

Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.

Safety-Sensitive Statement
This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards, the use of marijuana—including medical or recreational use—is prohibited. WellBe Senior Medical will comply with applicable state laws regarding medical marijuana and reasonable accommodations, where such laws do not conflict with safety requirements or federal regulations.

Drug Screening Requirement
As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company’s Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right  to test for substances that may impair an employee’s ability to safely and effectively perform their job duties.

Background Check Statement

Employment is contingent upon successful completion of a background check, as permitted by law.  As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations. 

Equal Employment Opportunity (EEO) Statement

WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Americans with Disabilities Act

WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at HRPeopleLine@wellbe.com

At-Will Employment Statement

Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.