HR Operations Manager

The HR Operations Manager is responsible for elevating the employee experience and ensuring operational excellence across HR services. This role leads the day-to-day operations of the HR Service Center, delivering consistent, high-quality support to employees, managers, and the HR team. The HR Operations Manager plays a key role in strengthening WellBe’s service delivery model and supporting organizational mission and compliance.

• Design and oversee the HR Service Center, managing tier 1 inquiries and ensuring timely, accurate, and empathetic support.
• Lead daily operations of the Service Center team, prioritizing and delegating tasks related to new hires, offboarding, data changes, general inquiries, and reporting.
• Ensure exceptional service delivery through accurate processing of HR transactions and prompt resolution of inbound requests via multiple channels (HRIS, ticketing systems, etc.).
• Act as an escalation point for complex HR cases, collaborating with HR Business Partners, Payroll, HRIS, and Centers of Expertise (COEs) as needed.
• Maintain and optimize HR knowledge content and standard operating procedures to support scalability and consistency.
• Partner with internal teams to identify and implement continuous improvement opportunities in HR processes and service delivery.
• Support change management and transformation efforts aimed at enhancing the employee experience and operational efficiency.
• Monitor and report on team performance, service metrics, and KPIs to inform decisions and improve service outcomes.
• Ensure compliance with internal policies and external regulations, contributing to a high-performing and compliant workplace.
• Guide and mentor HR Operations team members on company policies, programs, and best practices.
• Provide regional HR support as needed, adapting services to meet location-specific requirements.

Education: Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.

Experience:

• 5-7 years of progressive experience in HR Shared Services or HR Operations, including 3+ years in a people management role.
• Proven track record in managing HR operations, service delivery, and transactional excellence.

Skills:

• Experience developing and interpreting HR metrics, KPIs, and dashboards.
• Experience with Dayforce and/or iCims preferred.
• Strong problem-solving skills with the ability to analyze data and drive actionable insights.
• Excellent verbal and written communication skills, with the ability to simplify and explain complex HR topics.
• High degree of professionalism, discretion, and integrity when handling sensitive employee information.
• Strong leadership and interpersonal skills with the ability to build relationships across all levels of the organization.

Work Environment

Onsite with Hybrid options following onboarding.

Sponsorship Statement

WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Drug Screening Requirement

As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company’s Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employee’s ability to safely and effectively perform their job duties.

Background Check Statement

Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.

Equal Employment Opportunity (EEO) Statement

WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Americans with Disabilities Act 

WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please advise Human Resources during the application process.

At-Will Employment Statement

Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.