Operations Analyst

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients.  This population is typically underserved and very challenged with access to care.  To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care  from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care.  WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

This is a high-visibility, “in-the-trenches” role and will include daily interaction with our Performance Management Team, market operations, IT and analytics teams.  To be successful in this role, you should be able to analyze complex data sets, identify shortcomings or opportunities, and work with management and employees to implement changes.

Some operations analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency, and working with our market managers to implement new policies and procedures as needed.  The Operations Analyst is responsible for project analysis, requirements definition, and solution and process design. 

You will be expected to leverage your expertise to determine appropriate methods to analyze operations and data.  A good understanding and demonstrated experience with healthcare platforms and systems implementations is critical in setting quality requirements and a clear roadmap for the WellBe Senior Medical team.

POSITION RESPONSIBILITIES

• Support WellBe Senior Medical project teams through analysis, workflow, requirements definition, and design phases of new and existing projects
• Meet with decision makers and end users to define business, and operational requirements and systems goals
• Review and analyze the effectiveness and efficiency of existing operational processes and develop strategies with operations team for improving or further leveraging these systems
• Work closely with WellBe Senior Medical teams to leverage system functionality to its fullest: automation, data integrity, and process enablement through system features and rolling out new modules and capabilities
• Examine opportunities for improvement and actively promote business change
• Support the prioritization and development of projects and reports to support business and operational needs as they relate to revenue management services.
• Manage, participate, and coordinate the development and implementation of new/revised systems and procedures, such as developing a new management “dashboard” for internal and external customers.
• Serve as a resource for data modeling, data tools, performance monitoring and reporting for internal customers.

SKILLS & COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Excellent detail orientation and organizational skills
• Strong written and verbal communication skills
• Excellent analytical skills to understand and analyze complex data sets which enable the company to identify the impact of its programs for health plan clients.
• Effective interpersonal skills
• Knowledge of programming languages, relational databases, and statistical software such as MS Access, Excel and/or Tableau preferred.
• Function independently, have an attention to detail and be proactive.

Educational Requirements

• Bachelor’s degree or equivalent work experience in a relevant discipline
• 3+ years of implementation experience as a Business Analyst on complex IT software development and integration projects
• 3+ years of experience with Microsoft Visio, Word, and Excel
• 3+ years of healthcare experience with knowledge of the industry regulations: HIPAA, HITECH, etc.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility: No Supervisory responsibilities. 

Travel Requirements:

Work Conditions:  This position will work in a variety of settings, e.g. office. The noise level in the work environment is usually moderate.   Requires prolonged sitting.  Requires bending, stooping, twisting, kneeling, crouching, crawling and/or stretching from seated or standing positions. Requires eye-hand coordination and manual dexterity sufficient to operate medical equipment, frequently operates a keyboard, telephone, copier, calculator and other office equipment.  Manual dexterity and coordination necessary to operate office equipment, telephone, keyboard, copier and calculator.  Requires close vision, peripheral vision, and ability to adjust visual focus, hearing and smelling.  Must be able to communicate information via telephone or computer.  Requires moderate to intense concentration due to complexity.  Must be able to lift and/or move up to 25 lbs.

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change, or rescind the work assignments of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.