Community Engagement Specialist (Youngstown)

WELLBE INTRODUCTION

WellBe Senior Medical was founded in 2019 to provide a more effective and
personalized healthcare experience for patients living with chronic conditions. Our
home-based medical visits nurture all aspects of a patient’s well-being so they can live
better, feel healthier, and stay independent longer. With our mission at the forefront of
everything we do, we aim to build our team with the most capable and compassionate
individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe
is a leading provider of in-home medical care and mental health services across the
country! Come join us as we help patients have "more good days" and prove that we
can make health care easier for those who need it most!

GENERAL SUMMARY

WellBe Senior Medical is seeking passionate, resourceful and dedicated team members
to join our Market Based Patient Engagement Team.  As a Community Engagement
Specialist, you will be responsible for developing and executing innovative ideas to
market the value of WellBe Senior Medical to WellBe eligible Medicare patients. 
Through in-person, telephonic outreach and community events, you will build trust-
based relationships with patients and caregivers leading to their enrollment with WellBe
Senior Medical.  This role is also accountable for promoting WellBe Senior Medical by
meeting patients where they are, i.e. at their home, physician offices, hospitals, sub-
acute facilities, and long-term care settings. The ideal candidate will possess high self-
motivation and independence, and must be comfortable with balancing multiple
priorities.

RESPONSIBILITIES

● Identify innovative strategies to engage patients with WellBe services by
gaining their agreement to schedule an enrollment visit with a WellBe provider
● Outbound telephonic outreach to educate and engage patients
● Field outreach via home visits for patients that we haven’t successfully
engaged with telephonic outreach
● Use critical thinking skills to create outreach strategies that are designed to
maximize patient awareness and engagement with WellBe. 
● Successfully meet and/or exceed engagement monthly targets.
● Daily reporting, documentation and detailed pipeline management to prioritize
telephonic and field-based outreach to patients
● Overcome objections by patients using persuasive conversations and solution
based discussions
● Follow up with patients to ensure they keep their scheduled initial, enrollment
visit
● Work in collaboration with our provider relations team to build awareness of the
benefits of WellBe with attributed patients through multiple grassroots activities
including health fairs, presentations at senior buildings, canvassing and
activities in communities with high density of WellBe eligible patients
● Provide exceptional, compassionate patient experiences

QUALIFICATIONS

Educational Requirements:

• High School Diploma/GED required, Bachelor’s Degree preferred

 Required Skills and Abilities:

• Educational Requirements:

  ● High School Diploma/GED required, Bachelor’s Degree preferred

   Required Skills and Abilities:

  ● 2+ years of related experience in sales, direct marketing, community
  relations or customer service capacity. Prior experience in healthcare
  preferred.
  ● Exceptional communication skills and emotional intelligence, with the
  desire to help patients live a meaningful life.
  ● Comfort with ambiguity and ability to proactively structure work and
  problem solve independently
  ● Proven success with time management and territory organizational skills
  ● Achievement mindset: ability to consistently hit goals.
  ● Proficient in the use of Microsoft Office Products and/or Google
  Documents
  ● Strong written and public communication skills
  ● Access to a reliable vehicle for daily use. Approved mileage is
  reimbursable.
  ● Familiarity with customer relationship management (CRM) systems and
  EMR applications preferred

Supervisory Responsibility: 

Supervisory Responsibility: 

● None

Travel requirements:

● Travel may be required up to 75% locally 

Work Conditions:  

● Hybrid role with expectations of being in the local office for meetings and
events and in the field to conduct the responsibilities of the role.
The preceding functions may not be comprehensive in scope regarding work
performed by an employee assigned to this position classification.  Management
reserves the right to add, modify, change or rescind the work assignments of this
position.  Management also reserves the right to make reasonable
accommodation so that a qualified employee(s) can perform the essential
functions of this role.