Chief of Staff Human Resources

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients.  This population is typically underserved and very challenged with access to overall health care.   To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care.  WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care.  WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

WellBe Senior Medical is looking for an experienced Human Resources Chief of Staff & HR Operations leader to develop and lead an enterprise approach for all HR Operations and lead our HR strategic initiatives team, overseeing the day-to-day planning, coordination, and implementation of HR strategies, initiatives, and projects.

RESPONSIBILITIES

• Lead a team in partnership with the CPO in planning, building and running essential HR initiatives, with a focus on the full HR operating model; Strategic Talent Partners (HRBPs), COEs (Talent Acquisition, Total Rewards, Talent Management), Culture, Development, and Employee Experience.
• Build and lead the HR operations function, providing support across all COE’s and developing an approach to HR service delivery.
• Optimize our HRIS function, leading Dayforce integrations and improvements.
• Lead human capital intelligence and workflow planning analytics to provide leaders with well-researched data and insights to facilitate effective human capital decision-making.
• Create and maintain a consistent employee experience in the Home Office and across offices throughout the enterprise.
• Build and manage a high-performing team, fostering an environment of continuous learning and development.
• Provide mentorship and guidance to team members and peers, enhancing their skills and career growth.
• Collaborate closely with the CPO and senior leadership teams to translate organizational strategies into actionable plans and advance strategic initiatives.
• Serve as a thought leader for enablement by building strong relationships with partners at various levels of the organization, understanding their needs and translating those needs into enablement plans.
• Lead the HR Leadership Team in developing and implementing project and change management standards and practices.
• Oversee the execution of key projects, ensuring their alignment with strategic goals and HR Roadmap.
• Organize employee listening approaches to collect valuable information that will be used to improve the employee experience and advance change enablement and change management objectives.
• Engage and build strong relationships with internal and external stakeholders to drive project success and alignment with the HR Roadmap.
• Establish and monitor KPIs to enhance performance and accountability across the team.
• Manage recurrent HRLT meetings and governance processes as well as HR’s strategic planning and budgeting process.
• Coordinate, contribute, and facilitate transparent and effective communication about key priorities and initiatives, including gathering and compiling information, ensuring accuracy, and drafting correspondence between executives, senior leaders, and cross-functional teams.
• Function as an information funnel and filter for the CPO and in some cases a surrogate.
• Exercise exceptional discretion with confidential information.
• Be keenly attuned to team dynamics and stakeholder agendas.
• Lead and manage cross-functional and distinct strategic special projects as directed by the CPO, conducting thorough research, and providing well-informed recommendations.

QUALIFICATIONS

Educational Requirements:

• Bachelor’s degree

Required Skills and Abilities:

• 10+ years of progressive HR experience and leadership, specifically in areas of talent management, talent acquisition, cultural transformation, HRIS, total rewards
• Outstanding organizational and project management skills
• Deep knowledge of talent management strategies
• Excellent verbal and written communications skills
• Discretion and confidentiality
• High level of proficiency in Microsoft Office applications (Word, Excel, and PowerPoint); Dayforce experience a plus

Supervisory Responsibility: 

• This position will lead the HR Operations team, supervising a Human Capital Intelligence Specialist; an HRIS Specialist; and an HR Coordinator
• This position will lead indirect strategic initiative team members and serve as a key member of the HR Leadership team

Travel requirements:

• Travel may be required up to 25% locally or nationally

Work Conditions:  

• Hybrid role with expectations of a minimum of 25% of time in the Home Office or other key markets as required

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change or rescind the work assignments of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.