Patient Care Operations Trainer

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients.  This population is typically underserved and very challenged with access to overall health care.   To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care.  WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care.  WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

The Patient Care Operations Trainer will be responsible for planning, coordinating, developing and conducting a variety of training programs, and assisting with training projects directly associated with market requirements. They will ensure a deep understanding of the course curriculum and sufficient understanding for effective delivery of course material.  They must be willing to collaborate with partners to learn and adjust to new ways of working as well as deliver engaging facilitation of complex skills-based training - ensuring ability to bring energy and understanding to a classroom environment.   

SKILLS & COMPETENCIES

• Conduct and deliver effective understanding training needs analyses to determine specific training needs
• Identify, select, and develop appropriate training programs, including the selection or design of appropriate training aids
• Evaluate effectiveness of training programs from learner satisfaction, proficiency testing, and job performance to drive continuous improvement and provide regular feedback to Leaders on classroom/learner progress
• Research, analyze and recommend improvements to the training programs
• Maintain records of training activities and employee progress
• Assist in presenting findings from training on the abilities of trained staff and present findings and recommendations for areas of improvement to leadership
• Assist with revisions to policy and procedures and/or work process development
• Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements
• Deliver engaging facilitation of complex skills-based training - ensuring ability to bring energy and understanding to a classroom environment
• Develop, train, and conduct refresher training curriculums as applicable to the business
• Create a safe and inclusive environment for individuals to learn
• Support other department with training as required
• Additional support as required by the market

QUALIFICATIONS

Educational Requirements:

• HS Diploma/Equivalent, preferred 2 or more years college education
• 3+ years of training or learning development experience in a managed care or healthcare environment
• 3+ years of leading and facilitating classroom training

Required Skills and Abilities:

• Strong collaboration and communication skills
• Able to work within and cross departmentally effectively and efficiently
• Experience using a wide variety of training tools to effectively facilitate training
• Experience using Google Workspace and MS Office suite
• Demonstrated experience using guided curriculum using a facilitator guides/systems(Articulate) to deliver training
• Ensure deep understanding of the course curriculum and sufficient subject matter understanding for effective delivery of course material
• Preferred prior experience with training delivery in a healthcare industry

Travel requirements: Travel may be required up to 10-15%

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change or rescind the work assignment of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role