WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
SKILLS & COMPETENCIES
EXPERIENCED WITH THE FOLLOWING TECHNOLOGIES
Educational Requirements:
BSc/BA in IT, Computer Science or relevant field or equivalent work experience.
Required Skills and Abilities:
Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Apple/Android Hardware and Software, Experience with Network Repairs and Analysis, Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience, Writing and Editing Skills to aid in writing and updating manuals, Education in Computer Repairs and how to Troubleshoot Problems, and Specific Knowledge of other required Computer Systems for different work environments.
PERFORMANCE INDICATIORS
Supervisory Responsibility: No supervisory responsibilities.
Travel requirements: Travel may be required up to 75% locally or nationally.
Work Conditions: Ability to lift up to 50lbs. Moving lifting or transferring of equipment may involve lifting of up to 50lbs as well as assist with weights of more than 50lbs.
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
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