Sr. Implementation & Execution Manager

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients.  This population is typically underserved and very challenged with access to care.   To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care.  WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

As the Sr. Manager of Implementation and Execution you will function as a “SME” in program execution and portfolio management, in scoping, developing, and managing execution against functional roadmaps that are in line with enterprise priorities.

The Sr. Manager of Implementation & Execution will play a critical role in ensuring WellBe is prioritizing/sequencing initiatives that maximize value creation from constrained resources and enables timely delivery of the company’s top priorities. 

Your efforts will lead to measurable business results by enabling cross-functional team focus/efforts and progressive decision making by leadership – in an agile environment.   This position requires time management, critical and analytical thinking, strong written and verbal communication, agility, organizational excellence, reporting, high degree of healthcare knowledge, and finally project/program effectiveness.

This role is highly cross-functional and requires experience in translating business asks/demands into terms that can help execution functions confidently determine the capacity, timing and resources needed to deliver. The role requires the ability influence without authority and drive clarity, transparency, enterprise alignment on priorities and execution success.

SKILLS & COMPETENCIES

• Leads efforts to manage, forecast demand and capacity of constrained resources across the organization
• Function as a subject matter expert (SME) leading effective coordination between organization/department process flows, requirements definition, planning, design, rollout and monitoring.
• Lead efforts with stakeholders to define project scope, business and operational requirements, and produce timelines that align to client and business needs & account for available resources
• Develop recommendations for leadership on opportunities to accelerate growth (or mitigate performance risk) by conducting analysis and synthesizing stakeholder perspectives
• Independently leads and motivates teams on internal and external projects in a fast-paced start-up environment
• Proactively identifies and surfaces execution risks and/or blockers to leadership in an objective, fact-based manner to drive informed and timely decisions/trade-offs
• Develop and implement change management strategies and plans that maximize employee adoption and usage of required changes
• Develop plans and efforts to anticipate and minimize resistant behaviors of those impacted by the change
• Goal to drive faster adoption, higher ultimate utilization and proficiency with the change
• Ability to anticipate issues and work toward a solution by driving alignment within and across execution functions
• Interface heavily with technical, clinical and operational leadership to assure that functional roadmaps are aligned to enterprise initiatives
• Develops, manages and aligns functional intake processes with enterprise intake processes and decision making protocols
• Participates in projects across the organization and be ultimately responsible for the delivery of high-quality deliverables that power client satisfaction, meet business requirements, and balance client economics
• Manage the execution of work, which includes tracking team progress, routing deliverables for approval, monitoring scope, roll out and training [both at an individual project, functional and enterprise portfolio level]
• Facilitate coordination of the project activities between functional areas and work with senior management to define roles and responsibilities of team members.
• Collaborate with team members to collect and maintain project-related information and prepare for presentations, proposals, plans, updates, issues, recommendations to senior management, and collaborative partners as needed.
• Facilitate decision-making process within the team.
• Foster open dialogue within team and build positive team spirit to overcome obstacles.
• Facilitate resolution of conflicts between functional groups and external collaborators while maintaining objectivity.
• Support contractual and intellectual property requirements
• Other tasks needed to accomplish team’s objectives/goals

Educational/Experience Requirements:

Required Qualifications:

• BS/BA in relevant program, or equivalent work experience
• 7+ years of project and portfolio management experience
• 5+ years’ experience in healthcare
• 5+ years of experience delivering operational projects/programs with heavy technological and product development needs
• Solid understanding of project management methodology, including the ability to identify and resolve issues, manage risk, and develop detailed work plans and specifications
• Experience working as a project manager on external client facing projects
• Experience in start-up or fast paced dynamic environment
• Familiarity with Agile Methodology
• Ability to multi-task and manage competing priorities
• Experience interfacing with clients and partner vendors on various project deliverables
• Demonstrated success managing complex projects or multiple smaller projects where trade-off and sequencing decisions must be made to deliver results within organizational constraints
• Must be able to work in a matrix environment with experience managing external collaborations and multiple partnerships in academic, small and large healthcare insurance companies including healthcare providers.
• Ability to build strong multidisciplinary cross-functional teams and influence others
• Must have the ability to motivate others, prioritize multiple tasks, and maintain positive interpersonal working relationships
• Excellent written and verbal communication skills are required. Must be able to communicate effectively with all levels of the organization
• Excellent understanding and proficiency with Microsoft Office including strong MS Project skills and other project management software and standard Project Management tools and methodologies

Preferred Qualifications

• 3+ years’ experience in management or internal consulting
• MBA
• PMP certification desirable

Supervisory Responsibility: No supervisory responsibilities.

Travel requirements: Travel may be required up to XX% locally or nationally

Work Conditions: Ability to lift up to 20lbs.  Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 50lbs. 

• Ability to stand for extended periods
• Ability to drive to patient locations (ie. home, hospital, SNF, etc)
• Fine motor skills
• Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change or rescind the work assignments of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.