WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
The Dialer/Inventory Manager will be responsible for monitoring and providing real time dialer support while maintaining work group goals and strategies through the utilization of WellBe’s dialer software. Our platform will be a new dialer platform that will require someone with a background in both dialer administration management to become WellBe’s dialer/Inventory manager. The role will be responsible for managing, implementing and administering the dialer functionality as well as forecasting a population of agents, dials, and markets based on business needs. This unique position will help implement, design and stand up a new dialer platform for the WellBe Outreach Center. The Dialer/Inventory Manager will also be responsible for managing and administering the dialer functionality, productivity reporting, and analysis for the Outreach Center per business needs. Duties include but are not limited to monitoring and providing potential solutions to support surpassing KPI’s, list penetration, call list optimization as it relates to forecasted needs, dialer campaigns, and contact strategy.
SKILLS & COMPETENCIES
Required Skills and Abilities:
Educational Requirements:
Preferred Skills:
Supervisory Responsibility: No supervisory responsibilities.
Travel requirements: Some travel required
Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 20lbs as well as assist with weights of more than 50lbs.
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
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