Regional Operations Manager

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients.  This population is typically underserved and very challenged with access to care.   To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care.  WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

Our Regional Operations Manager (ROM) is critical to the success of the entire market working together to care for the frailest elderly who have chronic and acute illnesses or injuries living in their homes.  The ROM will have direct responsibility for the efficient and effective day to day management of the clinical and office operations processes.  This position will work collaboratively with the Community Medical Directors, Clinicians, and other Operations Personnel for market operational processes, and will share the goals and objectives of each individual market in the region. The role will be accountable to hire, train, and implement existing protocols and processes, and precept staff until the market is functioning autonomously. This position requires travel.

SKILLS & COMPETENCIES 

• Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
• Work with the team to provide a deep understanding of the WellBe culture and values.
• Fosters a culture of best demonstrated practices, customer and peer service-orientation, measurement, performance, accountability, and continuous improvement.
• Develop and implement strategies to improve operational efficiency.
• Supports company operations by maintaining office systems and supporting management of the day-to-day operations of both the clinical and operational based staff.    
• Ensures proper growth of maturing markets while working collaboratively with the market launch team.
• Maintains market services by organizing operations, including but not limited to scheduling, recordkeeping, filing and organizational systems, supply procurement and logistics, payroll and other timekeeping reports, and ongoing monitoring and reporting of performance metrics. 
• Develops and implements a par level system for all supplies and monitors said par levels to ensure appropriate and efficient amounts of supplies are on hand for use by clinical and nonclinical staff. 
• Creates and maintains needed reports for ongoing and continuous performance measurement and improvement, including reports from the electronic health record, the scheduling system, and other reports as appropriate.
• Scout and coordinate new office real estate.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
• Assist with recruiting, selecting, orienting, and training employees.
• Tracks all expenses and prepares approval requests as required by the organization.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop a detailed project plan to monitor and track progress.
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
• Other tasks needed to accomplish team’s objectives/goals.

Job Requirements

Educational/ Experience Requirements:

• BA or BS Degree Required. (Master’s Degree preferred.)  
• 6+ years of management experience
• 6+ years of operational experience. (Healthcare Required)
• Proficient with office software including electronic health record and scheduling software
• Mastery of Excel and PPT are a “must have” for this position. 

Qualifications

• Process development and management
• Excellent verbal and written communication skills
• Excellent planning and time management skills
• Superior multi-tasking skills with attention to detail
• Strong work ethic with initiative
• Creativity and out-of-the-box thinking
• Critical thinking and problem-solving skills
• Professional demeanor
• Innovates new programs
• Execution and result oriented
• Ethics and integrity
• Experience in health care industry preferred
• Managed Care knowledge preferred                                       

Travel requirements: Travel may be required up to 75% regionally. 

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change or rescind the work assignment of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role