Mgr Medical Operations

WellBe Senior Medical is an innovative, private-equity backed healthcare company focused on providing the highest quality geriatric care (care of older adults) to frail, elderly Medicare Advantage patients with multiple chronic medical conditions. This population is typically underserved and very challenged with access to quality care. To address these problems, WellBe has elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe's physician-led geriatric care teams provide “concierge” level geriatric medical care and social support in the home as well as delivering and coordinating care across the entire continuum

Our Manager of Medical Operations are critical to the success of the entire market working together to care for the frailest elderly who have chronic and acute illnesses or injuries living in their homes.  The Manager of Medical Operations will have direct responsibility to the General Manager for the efficient and effective day to day management of the clinical and office operations processes.  The Manager of Medical Operations will have indirect accountability to the Community Medical Directors, Clinicians, and other Operations Personnel for market operational processes, and will share the goals and objectives of the market as a whole. 

    Manager of Medical Operations  Job Responsibilities:

• Supports company operations by maintaining office systems and supporting management of the day to day operations of both the clinical and operational based staff.    
• Maintains market services by organizing operations and procedures under the direction of the GM, including but not limited to scheduling, recordkeeping, filing and organizational systems, supply procurement and logistics, payroll and other timekeeping reports, and ongoing monitoring and reporting of performance metrics. 
• Develops and implements a par level system for all supplies and monitors said par levels to ensure appropriate and efficient amounts of supplies are on hand for use by clinical and nonclinical staff. 
• Creates and maintains needed reports for ongoing and continuous performance measurement and improvement, including reports from the Aaneel electronic health record, the click scheduling system, and other reports as appropriate.
• Creates and maintains charts, graphs, and performance measurement boards with data reviewed and approved by the GM and/or CMD’s. 
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• At the direction of the GM, designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees, orchestrating travel as needed, and following up on work results as directed by the GM;
• Assist with recruiting, selecting, orienting, and training employees.
• Assists with preparation and maintenance of the annual budget at the direction of the GM, including analyzing expenditures and variances.  Tracks all expenses and prepares approval requests as required by the organization.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop a detailed project plan to monitor and track progress

• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

• Use and continually develop leadership skills

• Contributes to team effort by accomplishing related results as needed

Educational/Experience Requirements:

• BA or BS Degree Required. (Masters’s Degree preferred.)  
• 6+ years of Management experience
• 6+ years of operational experience. (Healthcare Required)
• Or any combination of experience and education
• Proficient with office software including Electronic Health Record, Scheduling Software and Ring Central Applications.  Mastery of Excel and PPT are a “must have” for this position. 

Required Skills and Abilities:      

Operations oversight

• Management
• Supply procurement and management
• Informing others
• Tracking budget expenses
• Delegation
• Staffing
• Developing and managing processes
• Developing standards
• Promoting process improvement
• Inventory control
• Reporting skills                      

Travel requirements: Occasional local travel may be required.   

Work Conditions: Ability to lift up to 20lbs.  Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs.  Ability to stand for extended periods.

Ability to drive to patient locations (ie. home, hospital, SNF, etc).  Fine motor skills/Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change or rescind the work assignments of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.