The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
The Director of Neighborhood Optimization and Design will report to the VP of Contact Center Operations and support the WellBe Team’s efforts in analyzing, developing, and designing through data analytics methodologies best practices to ensure constant optimization and alignment of member outreach scheduling (call lists) to the most efficient routing of such scheduling for field support personnel. This position will leverage geographic knowledge, analytics and software related functionality to help design current and future state neighborhood design. In addition, lead, support and develop the coding (basic and custom) required to support neighborhood and outreach center design optimization. The position will have the additional responsibility to help design, analyze, develop, report on and optimize the Outreach Calling algorithms (call list) to ensure the call list efficiency and effectively support the neighborhood optimization direction. This position will serve as the Subject Matter Expert between our Markets and Outreach Center to ensure calling algorithms align to the optimization of neighborhood design and routing.
This unique role provides the opportunity to directly contribute to WellBe’s growth as well as improve our ability to help people receive WellBe’s life-changing care.
SKILLS & COMPETENCIES
Required Skills and Abilities:
Supervisory Responsibility: Potential future supervisory position
Travel requirements: Willing to travel up to 25% of the time
Work Conditions: Ability to lift up to 20lbs.
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
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