Clinical Director (Market Launch)

Job Locations US
ID
2023-2216
Category
Operations
Type
Active/Full Time/Regular

Job Summary

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end-of-life care. WellBe's physician/advanced practicing clinician-led geriatric care teams’ partner with the patient’s primary care physician to provide concierge-level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

 

GENERAL SUMMARY

The Advance Practice Provider for the New Market Launch Team will be a key member of the Market Launch Team, which will be responsible for standing up new markets. The role will be accountable to train, hire, and implement existing protocols and processes, and precept staff until the market is functioning autonomously. Market Launch Team members will be responsible for key metrics (clinical, operational, and financial) until the new market leadership team is established. This position requires extensive travel (i.e. 3 continuous weeks per stay at designated location).

Job Description

SKILLS & COMPETENCIES

The Advance Practice Provider for the New Market Launch Team will serve as an integral part of the implementation efforts, support mature markets, , areas of growth, and new service line launches' to all the launch team JDs.. Weekly activities may vary depending on the business needs.

 

GENERAL

  • Upholds the WellBe Care model in each market when training and shadowing new hires for the new market to ensure standardization and clinical competency
  • Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care ©.
  • Work with new hires to provide a deep understanding of the WellBe culture and values

RECRUITMENT & HIRING

  • Works with Recruitment team to help source potential candidates for open positions in new markets
  • Key resource in interview potential candidates and determine hiring permanent market field team
  • Works with preboarding as needed to ensure that new hire is prepared for the first day of New Employee Orientation.

ONBOARDING & IN-MARKET TRAINING

  • Works closely with the Regional Vice President and Training and Development Team to onboard APCs
  • Conducts in-market provider training, including classroom training, and ride-alongs for any 30/60/90 clinical training plans
  • Completes provider competency checks post market implementation
  • Responsible for continued training staff on:
    • Frequently utilized clinical technology systems
    • Performing effective initial comprehensive assessments on newly engaged members (including use of all WellBe tools, e.g., QuantaFlo, CWV, all applicable screenings, etc.)
    • Conducting effective Transitions of Care aimed to ensure seamless transition into the home environment and decrease risk of readmissions
    • Advanced directives, goals of care, and end of life conversation to patients/families, and caregivers
    • Processes and policies with the mobile integrated health paramedic partners when applicable
    • Handling urgent and critical situations to provide stabilization, triage, and hospital at home care planning where appropriate
    • Appropriately ordering, interpreting, and analyzing diagnostic tests and determining the need for follow-up appointments and further treatment options
    • Appropriately prescribing and managing medications and treatments, including but not limited to psychopharmacological agents
    • Conducting root causes analyses of suboptimal patient and community resource(s) outcomes to develop care plans to achieve optimal patient outcomes
    • Developing medical, psychosocial, emotional, spiritual care plans and urgent treatments while maintaining effective time management and care strategies
    • Delivering value-based healthcare, identifying HCCs, and filling HEDIS gaps
    • Use of evidence-based educational tools like UptoDate and DoctusApp
    • Collaborate with training team members to operationalize additional processes

ONGOING NEW MARKET SUPPORT

  • During ramp up of a new market, this role will provide
    • Clinical care to a small patient care
    • Activities to accelerate engagement
  • Implements standardized clinical best practices in each new market
  • Serves as a preceptor and resource for new providers, helping them learn the “WellBe” way
  • In collaboration with the Community Medical Director, temporarily provides the oversight of the day-to-day clinical care provided throughout the community
  • Coaches, mentors and counsels APCs and SWs to meet performance levels, and foster growth of “Care Community”
  • Establishes relationships/works with Health Plan agents, specialty networks, hospitals, nursing homes, etc.
  • In collaboration with the newly hired staff, establishes weekly market meetings: IDTs, staff meetings, clinical rounds, etc. 

EXISTING MARKET SUPPORT

  • Supports any organizational process improvement plans to mature markets
  • Supports and participates in enterprise-prioritized projects and programs as needed

Job Requirements

QUALIFICATIONS

Educational/Experience Requirements:

  • Preferred Master’s Degree in Nursing
  • Valid nurse practitioner license in state of operations & current board certification in your field
  • 5+ years of progressive care as an APC required
  • 5+ years in a leadership role/experience required
  • Home healthcare experience required.
  • Primary Care experience preferred.
  • Healthcare startup experience preferred
  • Must have an active DEA license or the ability to obtain one
  • Have a valid driver’s license, car insurance, have access to a car and willingness to drive to patient homes/patient location, as well as an active auto insurance

Required Skills and Abilities:

  • Must become licensed and credentialed in multiple states as requested, including assisting with timely and responsive processing of all required licensing and credentialing paperwork
  • Practice in accordance with the respective state laws and regulations governing the practice of Advanced Practice Nursing
  • Managed Care knowledge preferred
  • Critical thinking and problem-solving skills
  • Role model in courageous teamwork, integrity, ethics and productivity
  • Ability to bring change into an organization and identify areas requiring process improvement
  • Very strong leadership qualities and professional demeanor
  • Experience in end-of-life, geriatrics, internal medicine, palliative care
  • Expert in palliative care, and end of life communication
  • Excellent verbal, written, presentation, and interpersonal communication skills
  • Confident speaker to internal and external groups
  • Strong computer skills, including Word, Excel, PowerPoint, and Tableau
  • Superior skills and experience in managing, training and ongoing mentorship of APCs
  • Ability to connect immediately with patients and families to contribute to difficult cases
  • Excellent time management and multi-tasking skills

Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assisting with weights of more than 100lbs.

  • Ability to stand for extended periods
  • Ability to drive to patient locations (ie. home, hospital, SNF, etc)
  • Fine motor skills
  • Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.

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