BS/BA in IT, Computer Science, Information Technology, or relevant field
REQUIRED SKILLS AND ABILITIES
No supervisory responsibilities
Travel may be required up to 25% locally or nationally
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
The Help Desk Technician provides executive level technical support to internal customers experiencing computer hardware and software issues. They respond to queries mostly over the phone and occasionally in person, assess and diagnose computer hardware and software problems and implement effective solutions. This is a ground floor opportunity in an exciting and fast paced start-up. Under the direction of the Dir. Of End User Services, in this position, you will use your current knowledge of the user and technical support industry including best practices, tools, and trends to offer support and technical assistance to internal associates and external customers. To ensure success you should have advanced knowledge of computer software and hardware systems, excellent diagnostic, high-level communication skills, and patience. A strong foundational understand of IT systems, infrastructure, networking, SaaS applications, and end-user operations is required for this position. You must have a passion for supporting and enabling end-users with their technology daily and delivering white glove user centric support across a distributed technically diverse user community. If you can support end-users such that they are informed, happy and inspired, this is a job for you.